HEAPS For Hospitals
Provide Continuous & Comprehensive Care With Post-Discharge Care Management (PDCM)
The Post Discharge Care Management module of HEAPS analyses the patient’s current condition, and maps it with its extensive database of patients with similar conditions and picks the most appropriate care management path to be taken. Thus, creating a uniquely personalized & proactively managed post discharge plan for every patient. Through multiple Omni-channel interventions during the post discharge phase, the recovery of patients is tracked till the end of the episode.
Hospitals can benefit from HEAPS in the following ways:
- CLINICAL BENEFITS
- Improved overall clinical outcomes & reduced 30 day readmissions
- Ability to deep dive into areas of concern for rehospitalization
- Ability to brand specialities as Centres of Excellence with proven data points
- OPERATIONAL BENEFITS
- Increase in patient satisfaction and stickiness
- Reduction in patient leakages to competition post dischargk
- Analyse complaints and satisfaction scores at a Specialty & Doctor level
- FINANCIAL BENEFITS
- Reduction in ALOS due to preponement of discharges
- Ability to negotiate rates with Insurance companies based on outcomes data
- Increase in Revenues through Cross-speciality referrals, Home care Nursing, Physiotherapy, Diagnostic and other ancillary medical services
Provide Whole Patient Care Management With Health Compliance & Risk Management (HCRM) Program
The Health Compliance & Risk Management (HCRM) program aids in providing proactive outreach, personalized care management and real-time risk assessment to improve patient outcomes. It also helps create awareness and educate the patients on do’s and don’ts to control the progression of the
disease condition(s).
The advantages of HCRM
- AI driven patient analysis to predict current and future risks so that resources can be reallocated to high value patients
- Proactively manage care through real-time & automated engagement through digital communication for patients and medicare personnel
- Actively monitor patients’ needs so that the right care can be provided at the right time
- Provide the highest standards of quality & care through compliance management