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A Pioneer On The Path To Global Leadership
HEAPS is one of the fastest growing health tech startups in India today. With more than 5 million patient interactions till date, HEAPS is revolutionising how insurers, doctors and patients experience health care.
HEAPS is backed by marquee investors – titans in the healthcare industry who have invested more than $7.4 million in Series A funding. HEAPS is on a path for global scaling, we’ve already reached the shores of North America and have Europe and Africa in our sight.
We aim to utilise a major chunk of that fund to onboard self-starters, innovators and thought leaders who wish to build and lead global teams in technology, management, business development and HR.
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Learn, Grow & Balance Work-Life Better With HEAPS!
That’s not it, there are a host of perks that HEAPS offers everyone of its employees as we believe the best truly deserve the best.
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Mentors everywhere, bosses nowhere
HEAPS has a truly flat HR structure. We are a modern, young and driven startup where there’s no hierarchy or bureaucracy. Unlearn, learn and grow as a team is the motto here!
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Work from anywhere
You can work from home or office, we really want you to work from wherever you’re comfortable at, as long as the work gets done!
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Your health & well-being is our priority too!
Get the best health benefits in the industry with medical support as well as ₹5L medical insurance for you and your loved ones.
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9-5 is so old-school, pick your own work hours
HEAPS offers flexible work hours, so that you can deliver your best and not get bogged down by timings that aren’t comfortable for you.
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Extraordinary rewards for the extraordinary you
Industry best pay is so boring, get rewarded in more ways than one, earn paid leaves, a plethora of benefits, health and wellness packages and world-class take-homes at HEAPS. We really keep our employees happy!
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Enjoy your time here
HEAPS believes in holistic well-being and development. HEAPS does not have a rigid structure or rules that are designed for sheep. We want you to learn, question, grow and be dynamic in everything you do – the only rule is that you enjoy yourself while doing something truly revolutionary.
Come, join us!
We are hiring.
If you’re a driven individual with a dream to become a change agent, one who saves lives, makes lives of millions better while building your own career – you’re at the right place.
So what are you waiting for? Join the health tech revolution, make a difference in the lives of millions while being a part of a top class team that’s gunning for global domination!
Job Description
Desired Skills
- Data quality assurance reviews which includes listening to care management Support phone calls; reviewing call quality assessments, data recording and gathering in accordance with regulatory requirements and internal policies. Maintains tracking tools to log audit results including areas of non-compliance and identifying areas of improvement.
- Evaluating and analysing aggregate quality performance data.
- Assists with creating and revising audit tools to ensure audits and reports are value-added.
- Training the care management teams on all the gaps as identified using quality assessments.
- Follow up with appropriate staff members to ensure accurate and complete documentation in the medical record.
- Good Communication Skills.
- Basic understanding of medical terminologies.
- Experience in working in a quality improvement and healthcare area with demonstrated auditing and clinical expertise in assigned areas.
- Project management skills and demonstrated experience are a plus.
- Ability to build and maintain positive relationships with cross-functional teams and interact with all levels of management.
- Time management, critical/creative thinking, project management, communication, and problem-solving skills.
- Intermediate Microsoft Word, Excel, and other spreadsheet tools.
Experience/Qualification: Bachelor’s/Master’s degree in Health Administration/Psychology/Pharma/Nursing/Medico Social Work. Language Preference: English/Hindi mandatory + Telugu/Malayalam/Tamil/Kannada/Bengali/Marathi. Job Type: Permanent
Job Description
Desired Skills
- Have a thorough understanding of the platform.
- Lead a 2-tier team of on ground ops managers and PEEs.
- Maintain strong relationships with the clientele on a tangible and intangible level.
- Serve as liaisons between a company and its clients, ensuring excellent customer service and client satisfaction.
- Create plans to address clients’ business needs.
- Ensure both the company and clients adhere to contract terms.
- Study competition to find new ways to retain customer.
- Collaborate with internal teams (tech, data analytics, etc.) to address customers’ needs.
- Align client goals and targets to the execution.
- Develop and maintain strategic long-term relationship with the client, at operational and management levels.
- Assess and identify opportunities to cross-sell initiatives/ products of HEAPS to the client.
- Manage communication and project delivery between the clients and the internal team.
- Measure, track and analyse key account metrics and effectively communicate the same to the client
- Gather, report and communicate clients’ feedback on service, technology and product delivery.
- Overseeing management information systems and providing analytical inputs.
- Keep abreast with industry and market trends and best practices.
Experience/Qualification: Minimum 4+ years of experience in Healthcare/Insurance (India/US/Europe) industry in a client serving role. or Psychologists and 5+ years of experience in client-facing roles. or Administration degree in Hospital administration. or B.Pharm/M.Pharm Candidates.
Job Description
Desired Skills
- Have a thorough understanding of the platform.
- Listen to calls on the operation floor.
- Provide feedback and conduct coaching sessions for the client partners on the floor to improve/ maintain the language skills, soft skills, and call handling skills.
- Conduct language and voice & accent training for employees as per organisation standards.
- Monitor and provide feedback for bottom performers.
- Ensure that the bottom performers move up the learning curve by means of special coaching sessions.
- Conduct on the floor interventions through coaching and feedback models as defined by function/program.
- Use various learning tools to enhance spoken capabilities.
- Support OJT/Production Ramp by observing, measuring, and monitoring learners as needed.
- Maintaining and reporting audit/feedback/ coaching/ training records.
- Training new hires on Fundamental Skills of Grammar and Voice & Accent.
- Self-confidence coupled with the ability to infuse confidence in others.
Job Description
Desired Skills
- Ability to comprehend basic medical terminologies.
- Ability to extract basic medical information from a Discharge Summary.
- Evaluating and deciphering clinical data.
- Able to work as a part of a larger team.
- Manage communication and project delivery between the clients and the internal team.
- Understanding of ICD 10 Coding shall be an added advantage, not mandatory.
- Experience in clinical data management or any clinical domain.
- Strong written and verbal communication.
- Strong understanding of data analysis.
- Structured and analytical thinking.
- Proficient computer skills.
- Outstanding organisational skills.
- Ability to maintain the confidentiality of information.
- Excellent interpersonal skills.
- Report writing, excel and presentation creation skills.
Experience: Minimum 1 year of experience in Healthcare/Data Management/Insurance/Any type of Clinical Practice. Preferably B. Pharma/B.Sc(Nursing)/Dietitian.
Job Description
Desired Skills
- Understand business problems and work on the statistical and analytical approach required for the solution.
- Work on various steps of a data science project - Data mining and Exploratory Data Analysis (EDA), Feature Engineering, Statistical modelling, integration with AI/ML platform, visualisation and result inferencing and presentation to stakeholders.
- Leverage machine learning techniques such as regression, classification, clustering, bayesian algorithms, matrix factorization, graphical models, to contribute to the execution of our vision for ML-based technology solutions.
- Collaborate with business stakeholders to effectively integrate and communicate analysis findings
Responsibilities
- 1-4 years of prior data science experience.
- Data science programming languages and querying databases: Python, SQL/HIVE.
- Deep understanding of various statistical/ML techniques.
- Expertise in the use of cloud based infrastructure to manage the volume and veracity of complex data streams.
- Basic knowledge of API frameworks like Flask/Fastapi, version control systems like Git and cloud platform like AWS/GCP.
Job Description
Desired Skills
- Leverage advanced NLP algorithms/architectures to build custom models for entity extraction and concept recognition, relation extraction, summarization, textual classification and clustering, etc.
- Contribute to the execution of our vision for NLP-based technology solutions using various NLP toolkits like Spacy, CoreNLP, OpenNLP, etc.
- Perform relevant data analysis and benchmark the NLP solutions to improve our offerings.
- Test and deploy promising solutions quickly, managing deadlines and deliverables while applying latest research and techniques.
- Collaborate with business stakeholders to effectively integrate and communicate analysis findings across NLP solutions.
Responsibilities
- 2-3 years of prior NLP experience.
- Expertise in Python programming.
- Proficiency in handling unstructured and semi-structured data.
- Basic knowledge of API frameworks like Flask, Fastapi.
- Knowledge of version control systems like Git is useful.
- Foundational knowledge of AWS/GCP is helpful.
- Prior experience of building healthcare related products will be a plus.
Job Description
Desired Skills
- Drive product and design ideation, planning and prioritisation of our diverse range of products and features.
- Drive user research, create detailed user journeys and take appropriate design decisions backed by user-behaviour and data and derive best practices within the team.
- Work closely with cross-disciplinary teams including Product, Engineering, Marketing and various Business teams to deliver delightful customer experiences.
- Strategize, develop, and extend the visual design systems and pattern libraries by coming up with new and innovative solutions which suit the Heaps brand.
- Lead creative and holistic thinking across our diverse products and conduct design reviews and status meetings as needed.
Responsibilities
- Minimum of 4 years of direct experience in product design.
- Good eye for visual design & hands-on experience in user interface design.
- Experience with relevant design tools like Figma, Sketch among others.
- Ability to prototype and demonstrate design concepts to extended stakeholders.
- Working knowledge of common mobile/web and front-end web development.
- Experience in conducting user research through various methods, and abilities to translate research findings into tangible product features and improvements.